At SIA SQUARE, we are committed to providing reliable agricultural products and services to our customers. This Refund Policy explains the circumstances under which refunds, cancellations, replacements, or adjustments may be provided for purchases made through our website or directly with us.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched. Once an order has been dispatched, cancellation may not be possible. Any applicable cancellation request will be reviewed based on the status of the order.

2. Eligibility for Refund

Refunds may be considered in the following circumstances:

• Payment has been successfully received but the order cannot be fulfilled.
• An order is cancelled before processing or dispatch, where applicable.
• The wrong product has been delivered due to an error on our part.
• The product received is damaged or materially defective at the time of delivery.
• A duplicate payment has been made for the same order.

3. Non-Refundable Situations

Refunds may not be provided where the issue results from improper use, handling, storage, or damage caused after delivery. Refunds may also not be available for products that have been used, altered, or damaged by the customer, except where required under applicable law.

4. Damaged or Incorrect Products

Customers should inspect products upon delivery and notify SIA SQUARE as soon as possible if a product is damaged, defective, or incorrect. We may request photographs, order details, or other relevant information to verify the issue before approving a replacement or refund.

5. Refund Request Process

To request a refund, customers should provide:

• Order or transaction details.
• Name and contact information used while placing the order.
• Reason for the refund request.
• Supporting photographs or documents, where applicable.

Refund requests can be submitted through the contact details available on our website. Each request will be reviewed individually based on the circumstances and applicable terms.

6. Refund Approval

Once a refund request is received, SIA SQUARE will review the request and determine whether it qualifies under this Refund Policy. Approval of a refund does not automatically apply to every cancellation, return, or product-related complaint.

7. Refund Processing

Once approved, refunds will generally be processed through the original payment method used for the transaction, where technically possible. The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, payment service provider, or other financial institution.

8. Replacement or Exchange

Depending on the nature of the issue, SIA SQUARE may offer a replacement or exchange instead of a monetary refund. The availability of a replacement or exchange will depend on product availability and the circumstances of the complaint.

9. Duplicate or Failed Transactions

If a customer is charged more than once for the same order or if a payment is deducted but the order is not successfully processed, the customer may contact us with the relevant transaction details. After verification, any eligible refund will be processed through the applicable payment channel.

10. Shipping and Delivery Charges

Shipping, transportation, or delivery charges may not be refundable unless the refund is caused by an error on the part of SIA SQUARE or otherwise required under applicable law.

11. Changes to This Refund Policy

SIA SQUARE reserves the right to update or modify this Refund Policy at any time. Any changes will become effective immediately upon publication on this website. Customers are encouraged to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding cancellations, refunds, replacements, or this Refund Policy, please contact SIA SQUARE through the contact details available on our website.